All online reservations less than 2 days in advance require full prepayment. Reservations starting more than 7 days after the booking date will require a 20% deposit. Your remaining balance will be charged at the time of your arrival.
All phone reservations will be sent an invoice for review along with a link for payment. We require phone reservations to follow the same deposit/payment structure as online reservations.
Our prices for Queen rooms are based on double occupancy (traveling with an additional child is fine). Our Queen rooms can sleep three adults using the option to add a roll-away bed for $10/night. Deluxe Double and Deluxe Queen rooms can sleep 4 adults only. A cot is NOT an option as a fifth person in such a small room is against fire code. A cot can also be added to the Efficiency w/Kitchen for $10/night.
No one likes to cancel plans, but it does happen. We try to have a system policy that is fairly flexible for the customer but also is understanding that last-minute cancellations really affect other customers from booking rooms.
Our normal check-in time is 2–9 pm. While this accommodates most of our guests, if you need to arrive before or after that time, please be aware of the following:
For guests staying 2 nights or less, there is no daily cleaning service, but we are happy to refresh towels and take out your trash. For guests staying 3 or more nights, please speak with the staff when you arrive to organize your room cleanings. Extended stay guests (7 nights or longer) typical have weekly housekeeping.
ROOM CHARGES AND DAMAGE
When you book online with us, our system keeps your card on file to cover any room charges and damage. Damage to furniture, linens and other property will be assessed and then billed to the customer at our replacement cost, which may include labor costs. We will always try to be transparent in our communication about damage to the rooms. Keep in mind that excessively soiled linens, carpets, and furniture will be included as damages.
As pet owners, we totally understand the desire to travel with your furry friends. However:
No smoking or vaping of any kind inside any of the rooms. A smoking damage fee of $250 or actual damages will be applied if the policy is violated. If you would like to smoke or vape, you may do so outside, provided it's not disturbing other guests. Please do not smoke or vape in front of another guest’s window.
Quiet hours are from 10 pm to 7 am Sun–Thur and 11 pm to 7 am Fri & Sat. During this time, we ask that you respect your neighbors and keep noise to a minimum. If we have to ask you repeatedly to quiet down, we will then ask you to leave the property and no refund will be given.
IF YOU HAVE ANY FURTHER QUESTIONS, FEEL FREE TO CALL OR EMAIL INFO@THELANCASTERMOTEL.COM OR CALL (603) 788-4921 OR TOLL-FREE: 1-844-990-4921.