Our Policies

BOOKING POLICY
All online reservations less than 2 days in advance require full prepayment. Reservations starting more than 7 days after the booking date will require a 20% deposit. Your remaining balance will be charged at the time of your arrival.

All phone reservations will be sent an invoice for review along with a link for payment. We require phone reservations to follow the same deposit/payment structure as online reservations.

Our prices for Queen rooms are based on double occupancy (traveling with an additional child is fine). Our Queen rooms can sleep three adults using the option to add a roll-away bed for $10/night. Deluxe Double and Deluxe Queen rooms can sleep 4 adults only. A cot is NOT an option as a fifth person in such a small room is against fire code. A cot can also be added to the Efficiency w/Kitchen for $10/night.

CANCELLATION POLICIES
No one likes to cancel plans, but it does happen. We try to have a system policy that is fairly flexible for the customer but also is understanding that last-minute cancellations really affect other customers from booking rooms.

• Rooms canceled more than 2 days before your arrival will be given a full refund. Example: if you are meant to check in on Friday at 2 pm, contact us by Wednesday at 2 pm for a full refund.
• Rooms canceled less than 24 hours before a reservation are subject to a cancellation fee equal to the first night’s stay plus 9% NH Meals & Rooms tax. Reservations for any Friday and Saturday nights, Summer reservations between Memorial Day and Labor Day, Holidays & Special Events are subject to our strict cancellation rule: you will be charged for the entire minimum stay. However, if we are able to rebook your room, we will refund your stay.
• If you fail to cancel or alter your reservation and do not show up, you will be charged for the first night of your booking plus the tax and the remainder of your stay will be canceled.
• If you must leave before your scheduled departure date for ANY reason, please understand that your unused room nights will be subject to the cancellation policy above.
• We really try to be accommodating with our policy. If something crazy happens and you can’t make it, give us a call or email and we will try to figure it out. We have had to adapt this policy as it’s gotten a little out of hand and some guests were taking advantage of our leniency.

CHECK-IN POLICY
Our normal check-in time is 2–9 pm.  While this accommodates most of our guests, if you need to arrive before or after that time, please be aware of the following:

• Our lobby closes at 9 pm. We have a very small staff and they like their quality time with their families. However, if you call us in advance, we will make arrangements for your late arrival if at all possible.
• If you want to check in early, we will try to accommodate you, but it depends on when other guests check out and the order determined by the cleaning staff. We suggest making a note of this on your reservation and calling the morning of your arrival to check the status. If you need to check-in before 2 pm and the room is ready, the reservation must be paid in full.
• Ditto for checking in after 9 pm. We will arrange to make your room key available to you after hours if your room is fully pre-paid as there will be no-one to process payments after the lobby closes at 9 pm.
• Please note that Saturdays and Sundays are generally our hardest days for early check-ins as they are the busiest for cleaning.

ROOM CLEANING
For guests staying 2 nights or less, there is no daily cleaning service, but we are happy to refresh towels and take out your trash. For guests staying 3 or more nights, please speak with the staff when you arrive to organize your room cleanings. Extended stay guests (7 nights or longer) typical have weekly housekeeping.

ROOM CHARGES AND DAMAGE
When you book online with us, our system keeps your card on file to cover any room charges and damage. Damage to furniture, linens and other property will be assessed and then billed to the customer at our replacement cost, which may include labor costs. We will always try to be transparent in our communication about damage to the rooms. Keep in mind that excessively soiled linens, carpets, and furniture will be included as damages.

PET POLICIES
As pet owners, we totally understand the desire to travel with your furry friends. However:

• Due to allergy concerns, we do not allow pets to stay in our rooms.
• A pet damage fee of $250 or actual damages will be applied if this policy is violated. If you have found yourself here unexpectedly with a pet, we recommend dropping them off at Riverside Boarding and Grooming (802) 892-5300.

SMOKING
No smoking or vaping of any kind inside any of the rooms. A smoking damage fee of $250 or actual damages will be applied if the policy is violated. If you would like to smoke or vape, you may do so outside, provided it's not disturbing other guests. Please do not smoke or vape in front of another guest’s window.

QUIET HOURS
Quiet hours are from 10 pm to 7 am Sun–Thur and 11 pm to 7 am Fri & Sat. During this time, we ask that you respect your neighbors and keep noise to a minimum. If we have to ask you repeatedly to quiet down, we will then ask you to leave the property and no refund will be given.

IF YOU HAVE ANY FURTHER QUESTIONS, FEEL FREE TO CALL OR EMAIL INFO@THELANCASTERMOTEL.COM OR CALL (603) 788-4921 OR TOLL-FREE: 1-844-990-4921.