ALL reservations must be paid in full BEFORE possession of the guest room (i.e.: if you book for three days, three days must be paid in advance). Under NO circumstances will a guest be permitted to use a motel room/extended stay unit without payment in advance.
Online reservations starting more than 7 days after the booking date will require a 20% deposit. Your remaining balance will be charged at the time of your arrival.
All reservations made less than 48 hours either by phone or online must be paid the same day in accordance with our 48-hour reservation/cancellation policy. These reservations are NOT refundable.
All phone reservations will be asked for a credit card at the time of booking for payment. The card will be charged 48 hours prior to your arrival.
We try to be as accommodating as possible. However…
If the online reservation is not paid in a timely manner according to the above policy, your reservation will be canceled, your card charged for one day, and up to the entire scheduled stay with no refund.
Pricing policy: Our prices for our Standard Queen rooms (one Queen bed) are based on double occupancy (traveling with an additional child (12 years or younger is fine). These standard Queen rooms can use the option to add a roll-away bed for $10/night and accommodate two adults and one child (12 or younger). Our Retro Suite (one Queen bed, sofa bed) can use the option to add up to two roll-away beds to accommodate six people (2 of which need to be adults). Unfortunately, our Deluxe Double (two double beds) and Deluxe Queen rooms (two Queen beds) can sleep 4 adults only. A cot is NOT an option as a fifth person in such a small room and it is against local fire code, so please don’t put our staff on the spot by asking for one.
No one likes to cancel plans, but it does happen. We try to have a system policy that is fairly flexible for the customer, but also understanding that last-minute cancellations really affect other customers trying to book rooms.
In the post-COVID-19 world, our reduced check-in hours are 2-7 pm. While this accommodates most of our guests, if you need to arrive before or after that time, please be aware of the following:
Post-COVID 19…For guests staying 2 nights or less there is no daily stayover service. Trash bags are provided for your trash which you can leave outside your door for pickup. If you require extra towels/toiletries, just ask at the Front Desk. For guests staying 3 or more nights, your room will be cleaned on the morning of the third day. Extended stay guests (7 nights or longer) you will have weekly housekeeping on a designated day provided to you by the Front Desk.
When you book online with us, our system keeps your card on file to cover any room charges and damage. Damage to furniture, linens and other property will be assessed and then billed to the customer at our replacement cost, which may include labor costs. We will always try to be transparent in our communication about damage to the rooms. Keep in mind that excessively soiled linens, carpets, and furniture will be included as damages.
As pet owners, we totally understand the desire to travel with your furry friends. However:
No smoking or vaping of any kind inside any of the rooms. A smoking damage fee of $250 or actual damages will be applied if the policy is violated. If you would like to smoke or vape, you may do so outside, provided it's not disturbing other guests. Please do not smoke or vape in front of another guest’s window. It’s just rude.
Quiet hours are from 10 pm to 7 am Sun–Thur and 11 pm to 7 am Fri & Sat. During this time, we ask that you respect your neighbors and keep noise to a minimum. If we have to ask you repeatedly to quiet down, we will then ask you to leave the property and no refund will be given.
IF YOU HAVE ANY FURTHER QUESTIONS, FEEL FREE TO CALL OR EMAIL INFO@THELANCASTERMOTEL.COM OR CALL (603) 788-4921 OR TOLL-FREE: 1-844-990-4921.